The Initial Consultation

The first appointment with us will usually last 1 hour.  This gives us adequate time to:

  • Listen and ask questions regarding your general health, any medical attention that you are currently receiving;
  • Listen and ask questions regarding the problem you have come to us with and find more information about it;
  • Examine you properly.  We will usually ask you remove some of your clothing.  If you are uncomfortable about this, please tell us.  Towels are provided and you are welcome to bring  a friend or relative with you.
  • Ask you to make some movements so that we can observe your posture and mobility.
  • Carry out some tests to determine where and what the problem is.  Sometimes this can be uncomfortable but we will tell you what to expect before we perform the tests.
  • Examine the health of the muscles, ligaments and joints using our hands.

During the consultation, we will be looking for other causes for the pain and any serious conditions that may not allow us to treat you.  If this is the case, we will explain this to you fully and if you should need to visit your GP, we will explain this to you.

Treatment

Once we have carried this out, we will tell you the diagnosis we have reached and discuss a treatment plan with you.  We will also explain the benefits and risks of any treatment that we recommend.  We will help you to understand the benefits for what the treatment can achieve, the likely number of sessions required and how you may expect to feel after the treatment.

Our treatments are hands-on and involve skilled physical manipulation of the joints and spine, and massage and stretching of the soft tissues (muscles, ligaments, tendons etc).  Our Osteopaths will explain what we are doing and why we are doing it and we will always ask your permission to treat you.  If you have any questions or concerns at the time, please ask us.

Our treatment plans will always focus on rehabilitative care.  We will provide prescribed exercises where appropriate and we will provide you with specific advice to assist your recover, prevent recurrence and worsening or exacerbation of symptoms.

How much does it cost?

Our prices are as follows:

Osteopathy –  Initial Consultation Up to 1 hour £45
Osteopathy – Follow-up Appointment Up to 45 minutes £40
Osteopathy (Child) – Initial Consultation Up to 1 hour £40
Osteopathy (Child) – Follow-up Appointment Up to 45 minutes £35

 

If you have private healthcare insurance, you may be able to claim the cost of your treatments.  You will need to check this with your private healthcare provider prior to seeing us and also ask them whether you need to be referred by our GP or specialist beforehand.

If you are expecting to claim the cost of your treatment plan from your private healthcare provider, please advise us of this when you come for your treatment.

What to expect after the treatment

Due to physical nature of the treatments, it is not uncommon to feel some soreness within the first 24-48 hours after you have received the treatment.  We will explain this you and the likely reaction that may happen.  Usually, it feels as though you have undertaken some exercise or taken a long walk.  During your appointments, we will explain how you may minimise the reactions and what to do to help yourself. If you have any concerns regarding the post-treatment soreness, please always do contact us.

Consent & Data Handling

Oaklands Osteopathy operates in accordance with the regulations set out by General Osteopathic Council (GOsC) and the General Data Protection Regulation (GDPR) 2018.

Please find below our Privacy Notice explaining how Oaklands Osteopathy stores and manages your data. This information is also displayed in our clinic.

Before Oaklands Osteopathy can begin your treatment, we will need you to sign a Patient Consent Form to confirm that you have read and understood our GDPR 2018 Privacy Notice as below.

Oaklands Osteopathy regards the care of our patients as our main priority.  If you are ever concerned about the level of care you have received, please contact the Principal Kim Wynn, 01920 424944 to work with you to resolve the issue promptly and in confidence.

GDPR 2018 PRIVACY NOTICE

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 – Oaklands Osteopathy is based at 26 Hazeldell, Watton at Stone, Herts, SG14 3SN which hereafter for the purposes of this Privacy Notice will be referred to as Oaklands is pleased to provide the following information:

2 – Who we are Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/.

3 – Personal Data a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply. b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you. c) In making initial contact with the practice you consent to Oaklands maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Oaklands may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice. d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. e) Oaklands will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 – Legal basis for processing any personal data To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 – Legitimate interests pursued by Oaklands To promote treatments for patients with all types of health problems indicated for osteopathic care.

6 – Consent Through agreeing to this privacy notice you are consenting to Oaklands processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure Oaklands will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 – Retention Policy Oaklands will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 – Data storage All Data is held in the United Kingdom. Oaklands does not store personal data outside the EEA.  Your data is kept in a locked filing cabinet in the treatment room and will only be accessible by staff involved in your osteopathic care.

10 – Your rights as a data subject At any point whilst Oaklands are in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Oaklands refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.

11 – You can request the following information:

  • Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Oaklands and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 – To access what personal data is held, identification will be required Oaklands will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Oaklands is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to info@oaklandsosteopathy.co.uk or by phoning +44 (0)1920 424944 or writing to us at the address further below.

13 Complaints In the event that you wish to make a complaint about how your personal data is being processed by Oaklands you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Kim Wynn, Oaklands Osteopathy, 26 Hazeldell, Watton at Stone, Herts, SG14 3SN

Telephone: 01920 424944 or email: info@oaklandsosteopathy.co.uk

ICO Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

 
 

Contact Us

Tel: 01920 424944
Email: info@oaklandsosteopathy.co.uk

Watton-at-Stone Clinic
Hazeldell
Watton-at-Stone
Hertford
Hertfordshire SG14 3SN

 

Payment

All major credit & debit cards accepted. (Except amex).

 

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